HOW TO: USE THE METRO IN KIEV (KYIV)

The capital of Ukraine Kiev (Kyiv), is situated on the river Dnipro and has about 2.6 million inhabitants. Its metro system is a typical ex-Soviet three line system (total length 65.2 km in Dec. 2011) with all lines meeting in the city centre to form a triangle. The network is entirely underground on the right bank of the river Dnipro (Dnieper) with two bridge-crossings of the river and one at-grade stretch on Line 1 on the left bank.

A single ride costs 2.00 hryvnia ($0.25) regardless of destination and number of transits within the metro. The ride is paid by plastic tokens and contactless cards when entering the metro.

Plastic tokens are used for turnstiles; the tokens can be bought from cashiers at all stations or from automatic exchange machines that exchange 2 and 10 Hryvnia bills into tokens. The current tokens are of blue color.

How To: Use the Metro in Kiev

The guide has the following sections

1. Finding the metro
2. Accessing the Metro
3. On the platform
4. Boarding and train etiquette
5. Leaving the train and the platform

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1. Finding the metro. 

To find the entrance to the metro, look for the big green M.

The ‘M’ marks the stairs that lead underground, but be aware that there is often a busy collection of kiosks, tunnels, cash machines (ATMs) and grandma’s selling stuff like bread or knickers before you get to the metro itself.

2. Accessing the metro 

Enter > buy a ticket > get through the gates

Your first big challenge will be the swinging doors that guard the metro. These glass and metal doors swing (fast) in both directions, they are  heavy enough to kill a bear and unless you’re old, it is unlikely that the person in front of you will hold the door open for you.  So, just be ready and be careful to catch the thing as it swings back in your face.

TIP: If you’re clever, you can pass the door as the wind coming from the station blows it open, or as it swings open after the last person entered. However, both of these are advanced metro skills and shouldn’t be tried in your first week.

There are two sets of doors for each station. One set to enter (вхід) and one to exit (вихід). Can you see the difference? No?  Well, don’t worry, I still have trouble remembering the difference.

Enter (вхід)

Exit (вихід)
five letters = exit
TIP: The small blue tokens make for very cheap souvenirs
You can call them on:

four letters = enter

To make life more difficult, вхід (enter) is often written in red, while вихід (exit) can be written in green – but not always.  Hopefully they’ll fix all this before the EURO 2012 championships, but if they don’t the best thing to do is follow everyone else and try not to enter a door that people are walking out from.

 Buying a ‘ticket’ 

Actually you need a token or ‘zjeton’. These are small plastic coins and you need one token to enter.

1. Go to the window, give the woman your money and indicate the number of tokens you need with your fingers

2. Go to the small orange dispenser machines. It the dispenser has a 2 on it, enter 2 UAH and you’ll get one coin. If the dispenser has a 10 on it, enter a 10 UAH and you’ll get 5 coins.  NB, the machines only accept the exact notes. If you try to enter anything but a 2 or 10 you will get nowhere and people will get annoyed with you.

3. Use the new touch screen terminals that they have just installed. If you can understand the English – good luck to you.

TIP: For the benefit of everyone, please have your money ready BEFORE you get to the window or the machine. If you don’t you’ll get a lot of frustrated sighs.

Go through the gates

Ukrainian access gates are the exact opposite of English gates.  The token goes in the right side, and you walk through the LEFT side. I repeat, token right, body left.

Its also wise to leave a 1 second pause before you enter to give the token time to register. Listen for the beep.

If you don’t do this, or you forget the token altogether the turnstile wont open (if it has a turnstile) or an angry barrier will shoot-out from both sides and squash you.

Assuming, you get through OK - Congratulations! you’re in the system.

Now get down to the platform.

Usually, this means a trip on a long and fast escalator, but don’t worry – you’ll survive it. I’ve seen 90-year-old bag-carrying women get onto those escalators and blind people. They move fast, but the steps are quite big so don’t be scared.

3. On the platform

Once you’re on the platform, you’ve made it. All you need to do is wait by the correct side (one side for each direction) and then wait for the Metro train.

Unlike the London Underground, each station serves one line. So, one side of the platform goes in one direction, the other side goes in the opposite direction. Its simple.

By the time you arrive here in Kiev, you should find that each station has a name and a number. If you don’t speak Russian or Ukrainian, I would use the numbers because the names can be hard to say.  However, if you are asking for a station, you will need to know the name. The station numbers are new and have been introduced in March 2012. They don’t mean anything to the locals who live here.

4. Boarding and train etiquette

Boarding

Getting on or off the train can be fun and/or annoying because Ukrainians do not like to wait. They will try to get on the train before you have time to get off and they will push straight past you in order to get on first.

You’ll encounter this ‘me first’ attitude a lot in Ukraine where in other countries you might expect a queue. However, try not to get angry. Ukrainians are often pushy, but they are very rarely (if ever) violent. Just accept that they don’t queue, and join in the fun.

Also, don’t expect to get on the train before any middle-aged or old women. They will push there way on before you. Get over it.

On the train

If you’re lucky you’ll have space to breath or even a seat, but its unlikely. Normally you’ll need to stand, squeezed firmly in the middle of a crowd of train ‘friends’ .

To keep these train friends happy, try to remember these three rules:

1. give up your seat for old people, for people with kids (even if the kid is old enough to stand) and for couples. Yes, the last one is strange, but you’ll love it when someone moves so you can sit by your lover.

2. Don’t move or talk too much. Ukrainians are very well behaved in public, and they like it when other people are too. Joking loudly with your friends or waving your arms during conversation is frowned upon. Talking or moving is not illegal, but its not encouraged either.

3. Don’t stand on peoples shoes. Shoes are a big deal in Ukraine, a very big deal. You have been warned :-)

Finally, please note how clean and tidy the metro stations are. They are meticulously cared for and regularly cleaned by hand. Ukrainians almost never drop litter inside the metro system and you shouldn’t either. If you have any rubbish, hold onto it until you exit the station, there are bins next to each entrance and exit.

5. Leaving the train and the platform

When you get to your platform, gently push your way off the train, try not to hit the people who are trying to get on the train (as you’re still getting off)  and look for your exit/вихід.

6. Useful info

The head office is located on, Prospekt Pobedy 35, next to the “Polytechnic Institute” metro station on the red line.

Hot line: (044)537-55-05