How the Ukrainian development team helped improve the workflows of the famous pizza chain
Fitelio is a Kiev IT-company, the main feature of which is the provision of full service support for the customer.
“There is a problem - we solve it, from an idea to its subsequent implementation,” - this is how George Vardanyan characterizes the company's activities in its CEO.
As experience shows, within each company there are problems that are not always obvious, but in the end can cause quite serious losses. A good illustration of this situation could be the Domino’s Pizza Ukraine case.
One of the conditions for all Domino’s Pizza franchisees is the use of an internal POS system. Despite the fact that literally everything is incorporated in it - from ingredients for dishes to managing shift work and accounting for employees - operating experience has revealed two weaknesses that negatively affect the company's performance in the Ukrainian market.
The first is the lack of reporting and control mechanisms. For example, if desired, it was possible to create a virtual employee of the restaurant and conduct it on shifts and bookkeeping, thus receiving a bonus “salary”.
Secondly, the system did not have integration with 1C and did not allow keeping records of transport and associated costs. The latter led to the ability to "draw" the runs of transport and also manipulate payments.
What was implemented?
Time tracker - this is the name the service Fitelio worked on for about 4 months. The most time-consuming task within the project turned out to be integration with the Domino’s POS system that was rather closed by modern standards. To do this, it was necessary to synchronize information about orders and work shifts of employees in real time.
What innovations did Time tracker bring to the workflow?
To enter the restaurant employee into the system, in addition to the user id, a one-time password has been applied that comes to the mobile. It is enough to enter the code in your restaurant, get the confirmation of the manager, and you can intercede for the shift. For employees, the Time tracker implements a system of roles: manager, audit department, line staff - all have individual capabilities.
Delivery orders are also distributed in Time tracker. The courier can carry them both on foot and in transport. In the second case, he needs to choose a vehicle and enter the initial mileage. At the end of the shift, the final mileage is entered into the system.
All data on the use of transport and completed orders are synchronized with 1C, where the payroll of line personnel is based on the actual time worked.
Already a corporate standard
Time tracker has simplified the interaction between company departments and has become the corporate standard, without which today no new Domino’s restaurant in Ukraine is launched.
“We at Fitelio know that such automation and workflow optimization solutions can not only simplify work, but also make it transparent to all process participants.”
“There is a problem - we solve it, from an idea to its subsequent implementation,” - this is how George Vardanyan characterizes the company's activities in its CEO.
As experience shows, within each company there are problems that are not always obvious, but in the end can cause quite serious losses. A good illustration of this situation could be the Domino’s Pizza Ukraine case.
One of the conditions for all Domino’s Pizza franchisees is the use of an internal POS system. Despite the fact that literally everything is incorporated in it - from ingredients for dishes to managing shift work and accounting for employees - operating experience has revealed two weaknesses that negatively affect the company's performance in the Ukrainian market.
The first is the lack of reporting and control mechanisms. For example, if desired, it was possible to create a virtual employee of the restaurant and conduct it on shifts and bookkeeping, thus receiving a bonus “salary”.
Secondly, the system did not have integration with 1C and did not allow keeping records of transport and associated costs. The latter led to the ability to "draw" the runs of transport and also manipulate payments.
What was implemented?
Time tracker - this is the name the service Fitelio worked on for about 4 months. The most time-consuming task within the project turned out to be integration with the Domino’s POS system that was rather closed by modern standards. To do this, it was necessary to synchronize information about orders and work shifts of employees in real time.
What innovations did Time tracker bring to the workflow?
To enter the restaurant employee into the system, in addition to the user id, a one-time password has been applied that comes to the mobile. It is enough to enter the code in your restaurant, get the confirmation of the manager, and you can intercede for the shift. For employees, the Time tracker implements a system of roles: manager, audit department, line staff - all have individual capabilities.
Delivery orders are also distributed in Time tracker. The courier can carry them both on foot and in transport. In the second case, he needs to choose a vehicle and enter the initial mileage. At the end of the shift, the final mileage is entered into the system.
All data on the use of transport and completed orders are synchronized with 1C, where the payroll of line personnel is based on the actual time worked.
Already a corporate standard
Time tracker has simplified the interaction between company departments and has become the corporate standard, without which today no new Domino’s restaurant in Ukraine is launched.
“We at Fitelio know that such automation and workflow optimization solutions can not only simplify work, but also make it transparent to all process participants.”
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