How to become a Bolt Food courier - instructions

 

 On October 29, 2020, the Bolt service launched Bolt Food delivery in Kiev. According to the company itself, since the launch, the number of partner restaurants has surpassed the mark of 600 establishments, and the growing number of users allows weekly orders to increase by more than 50%.

In the future, the company plans to launch the service in other cities of Ukraine, and is also gradually expanding the coverage area in the capital. how to become a Bolt Food courier, what you need for this and how much you can earn.
How to become a courier
registration

To connect to Bolt Food, you need to go to the company's website and fill out an application. It is necessary to indicate contact information in it, as well as select the type of transport on which you plan to work in the service. It is worth noting that there are no pedestrian couriers in Bolt Food - delivery is carried out by personal transport (cars, bicycles or mopeds).
Images in material: Bolt Food

In addition, there are two Bolt Food information and consulting centers in Kiev. They are responsible for issuing inventory, advising on issues related to Bolt Food, and connecting couriers. The centers are located at st. Sumskaya, 1 and st. Bastionnaya, 2.
Testing and infosession

After the courier has left an application, he receives training information on how the Bolt Food system works and what documents are needed for further registration. Next, the candidate is asked to take a test to understand the Bolt Food system.

Successful passing of the test allows you to book time for a training session at the information and consultation center. On it, Bolt Food representatives talk in more detail about the features of the service and answer the courier's questions. Documents are also checked for final registration.

It is noteworthy that you can start working in the service only after reaching the age of 18. In addition, the courier must have a medical record.

As the company told AIN.UA, in most cases, if all the necessary documents are available, the courier is registered within 24 hours.
What documents need to be signed

The courier is a member of the Bolt Food platform. After registration, he provides services to the client in accordance with a public offer, the company explained.
What you need to work

To work as a courier, you need to buy a branded Bolt bag, the cost of which at the time of publication of the material is 1200 UAH. At the same time, payment for the bag is withdrawn in parts from payments to the courier within several months. After the termination of cooperation with Bolt Food, the company can return the money for the bag if the courier brings a clean bag in good condition.

The service team has launched an initiative aimed at reducing waste. Within its framework, the courier can bring an old bag of any brand and receive a Bolt Food bag with compensation of 70% of its cost. The old bag will be collected and recycled.
Bolt Food-4 courier

In addition to the bag, the courier must have a means of transportation - a bicycle, a moped or a car. A smartphone is also required. If the courier travels by bike or moped, he needs to have a waterproof phone holder, charger, helmet, wireless headphones, raincoat to work. Those couriers who travel by car must also ensure the smooth operation of the phone.

The company does not provide transport for couriers to work. Couriers can use personal vehicles or rent vehicles as they wish. At the same time, Bolt does not cover gas costs.
How to work
Schedule

Service couriers can independently draw up a work schedule and start delivery at any convenient time. To do this, you need to go to the application and start taking orders. The more orders the courier delivers, the higher his income, Bolt Food says.
Performance indicators

Among the main indicators by which the company measures the efficiency of the courier:

    time of delivery;
    delivery distance;
    the number of orders delivered over a certain period of time.

Feedback and rating are some of the most important metrics. For low ratings and negative reviews, the courier may be disconnected from the service, after which he will not be able to place orders. In addition, the account can be blocked in case of any violation of the rules of the service, due to low activity, fraud and courier substitution.
Bolt Food-3 courier

Bolt Food Support Service handles communication with couriers. In particular, it analyzes negative reviews and customer requests.
Courier app

Service couriers work in a special application. With it, they can start and end a working day, take orders and see information about their status, view the map. In addition, information on the amount of earned funds is available.
Bolt Food-2 courier

In order to start accepting orders, just click the "Online mode" button and select a delivery method. When a new application appears in the application, the courier is given 1 minute to accept or reject it.
Bolt Food courier

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Insurance

Work in the service provides for the registration of medical insurance. To do this, Bolt Food works with Ensuria and Uniqa, which provide couriers with insurance coverage and 24/7 concierge support under a special program.
Payment for orders

During the quarantine associated with the coronavirus pandemic, all orders are paid by the client by bank transfer. Thus, courier instructions do not include cash handling and personal payment for orders at the restaurant.
Time of delivery

The company does not stipulate a specific time for the courier to deliver. Among the reasons: the different duration of preparation of dishes by the restaurant, as well as the distance that the courier must cover. Average delivery time in Kiev is up to 35 minutes.
Reasons why the courier may refuse to place an order:

The courier may refuse to accept a new delivery order. In the event that he has already accepted the order, it is possible to cancel it only for certain reasons. Among these, the company singles out an accident on the road or serious health problems that prevent the courier from delivering. The order can also be canceled if the user did not appear or was not at the delivery address.
How much can you earn
the Bolt Food courier's income can be up to UAH 45,000 per month. For one order, the courier receives 25 UAH + 7 UAH / km. Earnings depend on the number of completed orders and the courier's activity.

To get more, the company recommends:

    to carry out orders in places with a high demand for the delivery service;
    work during peak hours (on weekdays - 11: 30-13: 30 and 17: 00-20: 30, weekends - 12: 30-15: 30 and 17: 00-20: 30);
    expect orders in locations with many restaurants;
    keep the app open all the time to increase the chances of getting an order.

The courier can also receive tips from customers. Since the Bolt Food app does not currently provide the ability to send tips, the courier can only accept funds in cash.
Payouts

The courier can receive payments to the card of any bank. They are carried out once a week - from Monday 00:00 to Sunday 23:59. The timing of the receipt of funds on the card depends on the speed of payment processing by the bank. This process usually takes 1-2 days.